Administrative Assistant III

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.
Position Responsibilities  This position reports to the CKC Finance Manager and works collaboratively to provide administrative support directly related to the financial management of Recreation which spans 10+ municipally operated facilities and includes the functions of Administration, Aquatics, Pool Operations, Certified Fitness Programs, Guest Services, Operations Logistics & Custodial, and Ice Operations. You address customer service requests and are meticulous in using the Recreation Management System (RMS), Enterprise Resource Planning (ERP) and timekeeping systems to create transaction records for a variety of programs and services.

You will be responsible for performing a wide range of deadline-driven administrative, customer service, and financial duties in a dynamic, fast-paced, and challenging work environment. You are expected to provide a high degree of service excellence to internal and external customers, vendors, service providers, members, and guests while maintaining a high degree of accuracy, confidentiality, and professionalism.
Duties Include But Are Not Limited To   Accurate data entry and financial document processing using the RMS, ERP, and timekeeping systems
Creation and updating of checklists, forms, procedures, and various knowledge-base documents
Conducting research and data collection, reporting, and statistical compilation in various systems
Administration and processing of various types of memberships
Assisting with employee time card checking, correction, and other payroll-related duties
Performing health and safety-related training and tasks
Responding to customers with service requests and concerns by phone, email, and in-person within expected time frames
Processing cancellations and refunds for Recreation programs and services
Addressing collections for NSF and overdue accounts
Assisting with donation request review and administration
Qualifications  The successful applicant will have a diploma in Business Administration, (or related field) with 1 to 2 years directly related work experience. Alternatively, a candidate who has completed a Basic Bookkeeping course and has 5 or more years of directly related experience could be considered. A strong background in data entry and customer service, previous experience with systems used for recreation management, financial processing, and timekeeping, and a knowledge of facility programs, services, business processes and City policies would be an asset.
Other Knowledge And Skills You Have Include   Strong computer/technological skills (word processing, charts, spreadsheets, database operation, internet applications)
Strong written and verbal communication skills

Experience with finance-related work and demonstrated understanding of financial concepts

Demonstrated proficiency in large volumes of data entry and data management
Ability to work well under pressure to meet set deadlines
Exceptional organization and time management skills with the ability to prioritize and manage multiple conflicting priorities
Excellent customer service skills and the ability to professionally respond to diverse customer service requests
Demonstrates initiative and the ability to work equally well as part of the team and independently
Proven track record of accuracy in data entry
Ability to problem solve while exercising good judgment
Ability to be flexible and adaptable
Hours  Primarily on a call-in basis for weekday coverage, with the specific schedule being determined by the immediate supervisor. As part of a busy recreational facility, flexibility for occasional support on weekends for special events is required.
Compensation  Starting Salary $30.63 per hour as per the Out-of-Scope Agreement.
Selection Process  We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

Note:

After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.
To efficiently manage…