Service Coordinator

Finning Canada

1

Permanent

Location:

Grande Prairie, AB

Schedule:

Monday to Friday | 5x2 | In Office

Build Your Career with Finning

Are you a highly organized professional who thrives in a fast-paced service environment? Do you enjoy coordinating multiple priorities, building strong relationships, and ensuring exceptional customer experiences? Finning is seeking a Service Coordinator to join our Grande Prairie team. In this role, you will be a critical link between customers, service teams, and internal stakeholders, helping drive efficient repair execution and supporting the delivery of world-class service.

As a Service Coordinator, you will oversee administrative coordination throughout the maintenance and repair process, from service request creation through to final invoice readiness. Your strong attention to detail, problem-solving skills, and ability to manage competing priorities will contribute directly to operational excellence and customer satisfaction.

• Coordinate and prepare service request documentation to support Maintenance Customer Order (MCO) creation.
• Compile customer account information, service history, warranty details, marketing programs, and supporting documentation.
• Review service scope, budget, and schedule requirements to ensure accuracy and alignment.
• Identify risks, concerns, or potential impacts to service delivery and communicate them proactively.
• Support governance and quality control processes before repair work begins.

• Partner with Service Supervisors, Service Support Representatives, and technicians during repair execution.
• Maintain accurate updates in service systems, scheduling tools, and job documentation.
• Coordinate transportation, contractor services, site access requirements, and technician clearances as needed.
• Schedule and support pre-job, mid-job, and post-job meetings.
• Track repair progress, monitor commitments, identify risks, and elevate issues when necessary.
• Support warranty, goodwill, and cost adjustment processes throughout the repair lifecycle.

• Ensure all documentation, labour entries, billing requirements, inspections, and service reports are complete.
• Coordinate final review activities and support invoice readiness.
• Monitor closure timelines, and drive timely resolution of deficiencies.
• Maintain accurate and complete records in accordance with Service Excellence standards.

• Strong administrative and coordination capabilities.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to prioritize work and adapt to changing business requirements.
• Critical thinking and problem-solving abilities.
• Collaborative approach with strong relationship-building skills.
• Mechanical aptitude and interest in equipment or service operations.
• Process-oriented mindset with a focus on accuracy and efficiency.
• Minimum 50+ WPM keyboarding proficiency.

• 2-4 years of experience in:
  Service or maintenance coordination
• Document control
• Process administration
• Dealership operations
• Construction, oilfield, forestry, mining, or heavy equipment industries
• Field or shop service support environments

• Post-secondary education in:
  Business Administration
• Administrative Management
• Accounting
• Business Management Related disciplines

You are someone who:
Puts customers first and delivers exceptional service. Takes initiative and continuously seeks improvements. Thrives in a fast-paced environment with competing priorities. Communicates confidently and effectively across multiple stakeholder groups. Demonstrates accountability and a strong sense of urgency. Is comfortable identifying risks and driving solutions.

At Finning, you'll be part of a team that supports some of the most essential industries in Western Canada. We offer opportunities for growth, a collaborative work environment, competitive compensation, and the chance to contribute to meaningful work every day.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate…