Customer Care Advisor: Service Provisioning Focus

Become a key player at Canadian Fiber Optics as a Customer Care Advisor, with a strong emphasis on service provisioning and troubleshooting. This role is perfect for those passionate about customer satisfaction.

You'll coordinate installations and work closely with technical teams to resolve issues efficiently. Responsibilities span customer service functions, including billing support and technical guidance. Ideal candidates should possess strong communication skills and a proactive attitude.

Key Responsibilities:

• Support service provisioning with accurate installations

• Troubleshoot issues in collaboration with field teams

• Provide customer assistance through diverse channels

• Address billing inquiries and account modifications

• Document all customer interactions systematically

Requirements:

• Minimum 2 years in customer service or technical support

• Capable of articulating technical information clearly

• Excellent problem-solving and multitasking skills

• Familiar with CRM and provisioning systems

• Flexibility to work varied hours, including evenings

Elevate customer experiences as part of the Canadian Fiber Optics team.
#J-18808-Ljbffr