Customer Service Leader - Service Specialist

Become a key part of London Drugs as a Service Specialist focused on enhancing customer satisfaction. Ensure a smooth operation on the sales floor while supporting the checkout staff.

As a Service Specialist, you will oversee the front end, manage customer issues, and train new employees. Your ability to lead with professionalism will greatly contribute to maintaining service quality and operational efficiency. Flexibility in scheduling is essential for this customer-facing role.

Key Responsibilities:

• Supervise front end operations and address customer issues

• Monitor cashier activities and coverage

• Replenish change float and maintain front end supplies

• Train, monitor, and follow up with staff performance

• Exhibit a positive and mature leadership approach

Requirements:

• Proven customer service experience required

• Effective communication and patience skills

• Ability to stay calm under pressure essential

• Experience in supervisory roles is a plus

• A strong sense of urgency in service delivery

Focus on delivering outstanding customer service and leadership at London Drugs.
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