Customer Service Associate – Customer Service Representative

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family‑and‑diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!
Job summary  The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits   An amazingly friendly team
Continued career opportunities
Profit-sharing (conditions apply)
Employee discount
Diverse, inclusive and safe working environment
Work‑life balance
Flexible work hours
Ongoing training and learning
Scholarship opportunities
Reward and recognition program
Group benefit plan (conditions apply)
On‑site parking
Public transportation nearby
Working for an employer that’s involved in the community
Working for a locally owned business
And much more!!
Responsibilities   Greet, assist and thank customers in a friendly manner, over the phone and in person.
Respond to and handle customer inquiries, requests and concerns over the phone and in person.
Process returns and exchanges.
Operate cash register, computer and printer.
Maintain the customer service area.
Ensure compliance with Health and Safety regulations.
Requirements / Skills   Customer service experience
Ability to work shifts (days, evenings, week‑ends & holidays)
Approachable
Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
Ability to work in a fast‑paced environment
Attention to detail
Ability to operate cash register (asset)
Vacancy Type:
Existing
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.

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