Service Specialist, Customer Service​/HelpDesk

Service Specialist
The Service Specialist is responsible for providing assistance to customers throughout the General Sales area and ensuring a superior shopping experience.

Responsibilities

Handle customer issues and supervise the front end of the store while on duty.

Monitor cashier coverage, maintain front end supplies, replenish change float, and answer calls for customer assistance at the checkout.

Provide frequent customer service contact in a fast‑paced environment, delivering quality service in a professional and courteous manner.

Train and monitor staff, delegate responsibilities, and follow up on work habits.

Maintain a positive, mature, and professional leadership style.

Qualifications
Applicants should have superior customer service experience, a sense of urgency, excellent communication skills, patience, and the ability to remain calm under pressure.

Supervisory experience is considered an asset.

Benefits

Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family.

Company matched RRSPs.

Employee Discount Program.

Ongoing In‑House Training & Education Courses.

Employee Family Assistance Program.

Employee Recognition Program.

Community Involvement.

Work Hours
Applicants should be available to work a flexible schedule, Monday to Sunday.

Equal Opportunity Employer
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills.

We will provide accommodations during the recruitment process upon request.

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