Customer Service Representative AB

Responsibilities

• Answer and respond to incoming customer calls and inquiries; respond to correspondence received via e‑mail and/or fax.
• Verify the accuracy of packing slips for orders being processed.
• Perform quality control to ensure the product pulled matches the customer’s order.
• Assist customers and troubleshoot questions, issues, complaints, or inquiries related to products, services sold, repairs, and order status; often requiring extensive research and interaction with various departments to resolve problems.
• Handle shipping and track customer shipments; work with multiple carriers via phone, internet, etc.
• Perform other general office duties as required, such as receptionist duties, order entry, collections, or quality‑control checking.
• Participate in special projects related to the department when requested.

• PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude for solving customer‑service issues.
• Professional telephone and e‑mail correspondence skills.
• Team player capable of building rapport with the Support Service team, sales representatives, and other Operations staff.
• Multitask oriented.
• Enthusiastic about customer service and committed to genuine customer satisfaction.
• Operational knowledge of major office equipment.
• Available to work Monday–Friday, 8 am to 5 pm.
• Reports directly to the General Manager.
• Background checks are part of the hiring process; may also include a Motor Vehicle Check.

Bear Com wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. Bear Com can provide extensive on‑the‑job training and covers all fees associated with most professional certifications.

• Highly competitive compensation
• Medical, dental, and vision insurance (including family coverage and EFAP)
• Virtual healthcare
• Long‑term disability insurance
• Employee and dependent life insurance
• Paid vacation and time off
• Company‑matched RRSP plan
• Employee referral bonus
• Tuition reimbursement
• On‑site parking
• Company recognition program

Bear Com is proud to be an equal‑opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.