Casual Guest Experience Representative

Our Recreation Department is looking for a Casual Guest Experience Representative to join theteam.
Position Responsibilities
You set the stagefor the Recreation facilities' first impression and ongoing commitment toservice excellence. The exceptional service and informative details regarding

Recreation department offerings including memberships and programmingopportunities to all guests and members are of utmost importance for your role.

Your role requires extended periods of time on your feet. Other physical tasks may include receivingshipments, restocking inventory and cleaning.
Anticipate and personalize service for eachguest creating an exceptional, safe, and stress-free experience.
Facilitate access to the facility throughmembership or drop-in payment.
Handle various forms of payment including cash,debit, and credit cards.
Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulatingstandards.
Accurately complete registration and membership sales transactions with our membership and registration management system.
Sales of service, membership, or programopportunities through genuine curiosity, knowledge, and engagement of guests.

Presenting what will best serve the individual needs of our guests.
Handle concerns with empathy and solve guestchallenges with empowerment.
Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
Provide leadership in safety emergencies as outlined in our health and safety program.
Qualifications
A natural communicator with a genuinely positive and empathetic personality.
Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.

Demonstrated proficiency with computers, andrecent experience working with a Windows-based software environment.
Proven proficiency and accuracy in cash handling and reconciliation are necessary.
Flexibility to work shift work on a rotationalschedule which includes early mornings, days, late evenings, weekends, and holidays.
An ability to multitask in a fast-paced,time-sensitive environment.
An ability to use handheld radios andmicrophones to communicate with operation teams and make facilityannouncements.
A professional, well-groomed appearance, able to represent the Recreation Department and the City of Grande Prairie brand to ourguests and teammates.
Fluency in the English language, both oral and written (fluency in another language may be considered as an asset).
First Aid Certification is an asset.
Hours
This position iscasual/on-call, with hours scheduled as required and determined by the immediate supervisor.
Compensation
Starting salary of $22.83 per hour as per the Out-of-Scope Agreement.
Diversity &Inclusion
The City of Grande Prairie is committed to building and sustaining an inclusive work environmentcomposed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.