Enrolment Services Advisor

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Job Title

Entry Level

Education

Diploma

Category

Student Experience

Job Type

EA-Full Time Permanent (850)

Job Description

As the largest post-secondary institution in northern Alberta, Northwestern Polytechnic is a natural point of convergence for knowledge, skills, creativity, and collaboration.

Striving to spark and empower success, NWP’smission is geared towards both individual and collective progress. NWP offersa wide variety of engaging and in-demand academic programs in certificates, diplomas, apprenticeships and degrees. We exist wholeheartedly for the domestic and international students who call our campuses home, the distinctive communities and industries we serve, and the staff and faculty who honour us with their expertise and insights every day.

While our potential as one of Alberta’s newest polytechnics is ever-growing,we recognize the importance of having authentic and highly effective contributors by our side. We are currently recruiting individuals who are inspired by opportunity, driven by results, and aligned to NWP’s core values of being responsive, innovative, and connected.

The Enrolment Services Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information concerning Northwestern Polytechnic policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. The Enrolment Services Advisor is accountable for proactive problem solving and discretionary decision making to resolve student issues.

This may concern a broad range of complex issues regarding policies, procedures, or programs, requiring in-depth knowledge and understanding, and accurate interpretation and explanation. The Advisors must work closely with each other, staff in other areas of the Registrar’s Office, Recruitment, faculty and department staff and other offices such as the School of Students and the Students’ Association.

Finding your fit in one of our specialized schools or departments means a bright future with competitive compensation, attractive benefits packages, reliable networks, high quality of life, and unparalleled learning community experiences. If you are looking to transform the post-secondary landscape with polytechnic education, research, and partnerships, Northwestern Polytechnic is your employer of choice.

The successful candidate will have two years post secondary education and six months related experience. An Office Administration or Business Administration Diploma is preferred. An equivalent education and experience will be considered.

• Experience working within post-secondary setting is preferred.
• Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, Outlook, Teams and any student information systems.
• Strong organizational and multi-tasking skills.
• Excellent communication and interpersonal skills.
• Strong problem solving and critical thinking skills.
• A high level of integrity, confidentiality, professionalism, and accountability.