Engineering Operations Manager

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Fairmont Chateau Lake Louise is seeking an experienced and motivated Engineering Operations Manager to lead the day-to-day operations of the Engineering Department.

This role is responsible for ensuring the safe, efficient, and environmentally responsible operation of all building systems and infrastructure across the resort. The Engineering Operations Manager plays a key leadership role in maintaining the reliability of mechanical, electrical, plumbing, and life safety systems while supporting Fairmont’s sustainability commitments and Parks Canada environmental requirements.

Reporting to the Director of Engineering
, this position works closely with operational departments to ensure the resort maintains the highest standards of safety, reliability, guest comfort, and environmental stewardship.

The Engineering Operations Manager oversees engineering operations for a large luxury resort property, including guest rooms, public spaces, spa and pool facilities, mechanical infrastructure, and staff accommodation facilities.

• Oversee daily engineering operations for the Fairmont Chateau Lake Louise property, including responding to guest inquiries and complaints, dispatching engineering requests, and responding to operational emergencies.
• Ensure safe and efficient operation of all mechanical, electrical, plumbing, HVAC, and building systems across the resort.
• Lead preventative maintenance programs for guest rooms and public areas to maintain luxury guest experience standards.
• Monitor and respond to building management systems (BMS), alarms, and facility monitoring systems.
• Support the operation of specialized systems including pools, spa facilities, refrigeration systems, mechanical plants, and water treatment systems.
• Oversee maintenance of staff accommodation facilities and coordinate maintenance activities with the housing team.
• Dispatch maintenance staff and contractors to address operational issues in both guest and staff areas.
• Collaborate with the Director of Engineering to review Employee Engagement Survey (EES) results, develop departmental action plans, and support the successful implementation of initiatives to improve employee engagement and team performance.

• Lead, mentor, and support engineering team members including supervisors, technicians, and maintenance personnel.
• Assist in developing staff schedules and operational coverage for a 24/7 resort operation.
• Provide technical guidance and training to engineering staff.
• Support recruitment, onboarding, and ongoing training of engineering employees.
• Conduct regular performance management activities including quarterly one-on-one meetings with team members.
• Address employee relations issues and collaborate with People & Culture on performance management when required.

• Ensure engineering operations comply with workplace safety regulations and hotel safety policies.
• Maintain compliance with regulatory requirements including:

• Parks Canada environmental requirements
• Building and fire codes
• Occupational Health & Safety regulations

• Participate in safety meetings, inspections, and incident investigations.
• Ensure all mechanical systems are maintained in accordance with regulatory standards and hotel policies.

• Support environmental protection initiatives consistent with Fairmont’s Sustainability Partnership Program
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• Ensure mechanical operations support water conservation, energy efficiency, and waste reduction goals.
• Assist with implementation of environmental procedures including spill prevention, water management, and environmental monitoring programs.
• Work collaboratively with environmental and sustainability teams to ensure compliance with Parks Canada environmental expectations
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• Lead guest-facing capital initiatives and infrastructure improvement projects.
• Monitor equipment performance and identify maintenance or replacement requirements.
• Assist in managing maintenance budgets and cost control measures.
• Support coordination of contractors and external service providers for all guest-facing issues.
• Participate in capital planning and asset lifecycle management initiatives.

• Ensure engineering operations support exceptional guest…