Senior - Tenzai Operations Support

Company – Our client is a globally recognized leader in technology consulting and digital transformation, supporting enterprise organizations across financial services, healthcare, manufacturing, and other highly regulated industries. They are known for delivering innovative solutions, large-scale technology operations, and mission-critical support services for some of the world's leading organizations.

Job Title – Senior - Tenzai Operations Support

Location – Toronto, ON, Canada (Hybrid preferred; downtown Toronto office. Remote candidates within Canada will also be considered)

Role Type – Contract (6 months with potential extension)

Must Have

Skills:

• Tenzai platform administration and operational support
• Production support and operational troubleshooting
• Platform monitoring, maintenance, and performance management
• Configuration management and platform administration
• IT Operations, Security Operations, or Security Engineering experience
• Strong troubleshooting and problem-solving capabilities

Responsibilities and Job Details:

• Provide day-to-day operational support for the Tenzai platform, ensuring stability and reliability.
• Monitor platform health, performance, and operational metrics to proactively identify issues.
• Troubleshoot and resolve platform-related incidents and production issues in a timely manner.
• Perform routine platform maintenance, updates, and operational improvements.
• Manage platform configurations, settings, and environment administration activities.
• Maintain and enhance operational documentation, support procedures, and runbooks.
• Partner with engineering, cybersecurity, and operations teams to support platform initiatives.
• Support Threat & Vulnerability Management (TVM) operations through effective platform administration.
• Investigate root causes of recurring issues and implement preventative solutions.
• Ensure operational processes align with security and compliance requirements.
• Respond quickly to operational incidents and provide effective issue resolution.
• Contribute to continuous improvement efforts focused on platform reliability and operational excellence.