Product Manager

About Us

Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data-driven insights to meet Canada's growing needs.

Summary of Position

We are looking for a collaborative and innovative Product Manager with a positive and structured approach to problem-solving to join our team and support a large-scale, complex digital transformation initiative. This role is ideal for someone who is detail-oriented and eager to grow while working across the full product lifecycle. This is a unique opportunity to contribute to transformation and platform migration, where you will help transition a suite of products from multiple legacy systems into a new, fully integrated ecosystem.

This includes supporting the development of a new member-facing portal, modernized provider and administrative back-end experiences, and redesigned data models, pipelines, and system integrations. You’ll play a key role in bringing clarity and continuity as we reimagine both the user experience and the underlying technology.

You bring curiosity and empathy to your work and can navigate ambiguity to translate complex ideas into clear, actionable requirements that support both user and business needs. You’re comfortable working in a fast-paced, cross-functional environment, partnering closely with design, engineering, and business stakeholders to deliver intuitive, inclusive digital experiences. You are energized by building from the ground up while thoughtfully evolving existing systems.

You actively seek feedback, using it to refine your thinking, challenge assumptions, and continuously improve outcomes.

Essential Duties and Responsibilities

• Support product development across the full Software Development Lifecycle (SDLC)
• Contribute to a platform build alongside the migration of existing products into a new integrated system (front-end, back-end, and data layers across both desktop and mobile)
• Support data and integration efforts, including evolving data models, pipelines, and system workflows
• Define and document user stories and detailed acceptance criteria (e.g., in JIRA)
• Collaborate with stakeholders to develop a business case with clearly defined product requirements, priorities, and success metrics
• Partner with engineering, design, and QA to deliver new portal experiences (member, provider, admin)
• Assist in backlog management, sprint planning, and product documentation
• Help identify risks, dependencies, and gaps during platform transition and release cycles
• Contribute to continuous improvement of product processes and workflows

Supervisory Responsibilities

No

Qualifications Expected for Position

Required:

• Bachelor’s degree required (additional years of work experience may be substituted)
• 1–3 years of experience in product management
• Familiarity with Agile methodologies and tools such as JIRA and Confluence
• Strong communication, organizational, and analytical skills
• Ability to translate business needs into clear, actionable requirements
• Experience working collaboratively with business and technical teams, preferably across geographies
• Experience supporting product development in complex or evolving system environments
• Proficiency with tools such as Microsoft Office Suite, JIRA, Confluence, Figma, etc.

Nice to Have:

• Accessibility standards (e.g., WCAG)
• FHIR or healthcare interoperability standards
• Salesforce platform experience
• Experience with AI/ML-enabled products or features
• Experience with digital health products

Hourly Rate Range

$45.00 to $52.00/hour

Position Type

Net New

Work Environment

☐ Office ☐ Remote ☒ Hybrid (Office & Remote)

At Teladoc Health Canada we thrive on difference and individuality. Teladoc Health Canada is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at