Onsite IT Service Dispatcher

Are you someone who thrives in a fast-paced environment, keeps multiple moving parts organized, and takes pride in delivering a great client experience? We’re looking for an IT Service Dispatcher to join our IT Services team and play a central role in keeping our service delivery running smoothly.

As an IT Service Dispatcher, you’ll be the operational hub of our IT Services team – coordinating incoming service tickets, matching the right technicians to the right jobs, and keeping clients informed every step of the way. You’ll work closely with our technical and project teams to ensure service is delivered on time and in line with client expectations.

This is a full‑time, onsite role based in Grande Prairie, AB. 4 x 10‑hour days per week.

Key Responsibilities

Monitor and manage incoming service tickets using Connect Wise PSA

Dispatch tickets to the right technicians based on skillset, availability, and urgency

Maintain real‑time visibility into ticket queues and technician workloads

Communicate with clients to confirm scheduling, provide updates, and ensure satisfaction

Track ticket progress and elevate issues that may impact resolution timelines or SLAs

Collaborate with the IT Sales and Projects teams to coordinate resources and align service delivery

Generate reports on ticket status, SLA compliance, and technician performance

Support proactive service initiatives including patch management, device monitoring, and monthly reporting

What We’re Looking For

Required:

Fluent in English (spoken and written); strong verbal and written communication skills

Strong multitasking and time management skills

High attention to detail and organizational discipline

Familiarity with Microsoft 365 (Word, Excel, Outlook)

French language fluency is an asset

Preferred Experience

1–5 years in a dispatching, coordination, or administrative role within IT or technical services

Experience with Connect Wise PSA or a similar platform

IT support experience is a strong asset

Demonstrated experience in a fast‑paced, client‑facing environment

Basic hands‑on IT support aptitude

Why Join Us?
For over 35 years, we’ve supported clients across Alberta and British Columbia with a commitment to integrity, loyalty, and delivering outstanding service. As we continue to expand, we’re looking for team members who take pride in their work, support their colleagues, and contribute to long‑term client success.

We Offer

Competitive compensation based on experience

Comprehensive health and dental benefits

Access to an Employee Assistance Program (EAP)

Company‑supported training and certification opportunities

A collaborative team that values organization, initiative, and continuous improvement

Room to Grow
This role is designed to evolve with our organization. As our managed services model expands, there are real opportunities to grow into service coordination, team leadership, or technical support roles. If you’re adaptable and collaborative, we want to hear from you.

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