Technical Account Manager

Position: Axon Technical Account Manager Role
Become a vital part of Axon as a Technical Account Manager, focusing on customer engagement and operational success in a hybrid environment. Leverage your technical skills and partnerships to drive results.

This role positions you as a key point of contact for assigned customers, where you will cultivate deep knowledge of Axon’s products like the Records and Productivity Suite. You’ll work closely with a variety of teams to deliver exceptional support and drive initiatives that enhance user satisfaction and drive product adoption.

Key Responsibilities:

• Serve as the technical liaison for customer agencies

• Ensure successful integration of Axon technologies

• Provide training and support on Axon-related workflows

• Monitor support tickets and offer Tier 2 troubleshooting

• Collaborate with different teams to enhance customer outcomes

Requirements:

• Bachelor’s degree in a relevant area or equivalent

• 4+ years’ experience in a technical account role

• Strong analytical and troubleshooting skills

• Previous engagement with public safety organizations

• Knowledge of analytics tools like Splunk and JIRA

Make a meaningful impact by aligning customer needs with innovative solutions at Axon.
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