Deskside Support Consultant

Elevate your IT support career with a Deskside Consultant role at Long View in Grande Prairie, AB. Engage with clients to troubleshoot software and hardware issues while providing top-notch customer service.

As a Deskside Consultant, you will assist users with inquiries, resolve tickets, and monitor desktop infrastructure performance. This role requires over three years of experience in a Microsoft environment with strong customer service skills. Your expertise in desktop applications, remote support, and network security will be key to helping users thrive.

Key Responsibilities:

• Assist users with software and hardware inquiries

• Address user tickets in person and remotely

• Troubleshoot issues across multiple operating systems

• Customize applications to meet user needs

• Monitor and improve desktop infrastructure performance

Requirements:

• 3+ years of IT support experience

• 1+ year in customer service

• Proficiency in Microsoft Office O365

• Knowledge of Windows, Linux, and Mac OS

• Experience supporting mobile devices and peripherals

Showcase your problem-solving skills while providing exceptional support to users at Long View in Grande Prairie.
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