Department Manager

Join the Simons Team as a Department Manager!

Are you ready to dive into an exciting new chapter of your career and embrace a new challenge in retail management? We are looking for a vibrant, audacious, and fashion-forward Department Manager who will play a crucial role in managing employees and driving excellence in all aspects of the visitor’s shopping experience. If you're committed to delivering outstanding customer service and creating an inspiring shopping experience in a fast-paced setting, this is the perfect opportunity for you!

• Lead and coach associates, empowering them to enhance their service one customer at a time.
• Ensure employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied.
• Lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.
• Set the bar high and show your team what success looks like in the Toronto market, ensuring that everyone masters the art of delivering the exceptional Simons service experience to every visitor.
• Lead the training and development of employees, ensuring they execute service with excellence in a fast-paced retail environment.
• Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise.
• Collaborate with Area Directors and employees to create eye‑catching visual displays that grab everyone’s attention.
• Keep in communication with the buying team to ensure inventory levels are on point, so the right products are always at hand.
• Closely collaborate with Area Directors to assess departmental performance, identify specific employee training needs, and proactively address operational challenges.
• Develop strategies to enhance merchandising effectiveness and ensure solutions are oriented toward achieving the business needs.

• 5–7 years of working in a fast‑paced retail environment with direct experience managing both people and processes.
• A bachelor’s degree or equivalent is a strength for this role; bilingualism is an asset.
• A deep understanding of current fashion trends, brands, fabrics and styles, and the ability to forecast future trends.
• The ability to make diverse customers feel like part of the Simons family and inspire your teams to do the same.
• Strong collaborative leadership skills, showing adaptability and openness with everyone to boost success.
• Comfortable with new technology and able to manage digital programs and complex tools and systems.

• Be part of a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.
• Grow with us: enjoy opportunities to learn, lead, and advance your career while introducing the Simons family.
• Fun, engaging workplace: join a team that celebrates achievements and creates an enjoyable atmosphere where everyone feels valued.

• Customer service focus: experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
• Varying hours: open to a flexible schedule, including weekends and holidays, to accommodate operational demands.

If you’re ready to make a difference and eager to contribute to our legacy of excellence, we encourage you to apply today!