Key Holder

Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

In addition to sales associate responsibilities, drive profitable sales growth through segment ownership

Support Management team in creating an environment focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours

Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives

Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers. Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.

Promote and display teamwork across all zones to ensure the customer’s journey is seamless

Manage and resolve customer relations issues

Assist Management team in creating/communicating action plans that optimize results, execute operational activities and control payroll budget and expenses

Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation

Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink

Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies

Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide

Lead with professionalism and behaviors guided by the company values

Qualifications

Ability to foster an environment of exceptional customer service and optimize the Company selling model

Ability to effectively delegate, follow up and communicate with all levels of the organization

Ability to coach, develop and partner with Management team on performance management

Business acumen with strong strategic and analytical skills

Previous management or supervisory experience

Schedule flexibility to include evenings, weekends and holidays

Ability to manage complex and competing priorities through time management and organizational skills

Professional demeanor that reinforces brand and company standards

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