Customer Experience Manager at Michaels

Position: Customer Experience Manager Role at Michaels
Shape exceptional customer interactions as a Customer Experience Manager at Michaels in Grande Prairie, AB by focusing on service excellence and team leadership. This role is key in managing the front-end operations and enhancing the shopping experience.

You will work closely with the Store Manager to update and enforce compliance with operational standards. Your responsibilities include training the customer experience team and ensuring adherence to policies while driving accountability for KPIs. You'll also oversee omnichannel initiatives and assist in inventory management processes.

Key Responsibilities:

• Guide execution of company policies and store standards

• Monitor front-end operations to meet customer expectations

• Manage in-store events to enhance customer engagement

• Participate in cash handling and inventory activities

• Act as Manager on Duty to set a positive example

Requirements:

• Prior retail management experience is advantageous

• Demands for prolonged standing and physical tasks

• Competence in lifting and moving materials

• Availability for varied work hours, including weekends

• Commitment to fostering a respectful team environment

Enhance the shopping experience through dedicated leadership at Michaels in Grande Prairie.
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