Customer Service Assistant- DMV

With this being my first official full time job with benefits, it has really turned around my outlook on personal growth and my life has changed so much. I am a real adult with more personal and professional responsibilities than ever before. It’s an adjustment with pros and cons, but a massive improvement overall!

What satisfies me the most in my position here at the city is being able to help both English and Spanish speaking customers. Working for the city has helped me grow by giving me the confidence to get out of my comfort zone and trying new things after being a stay-at-home mom for 15 years.

A team first mentality, I'd say that fits. They really do try and include every department in on, [sic] on-going activities with the city. Not to mention open to listening to concerns that one may have.

Trai Rule , 06/02/2023

I continue to choose Grandview after 8 years because we can see the impact we have on the community directly. There are other larger cities near us that may pay more but it is more difficult to implement change and to have as much of an impact as we are able to here. At Grandview, you are not just a cog in the wheel you are part of the team.

I also continue to choose Grandview because leadership recognizes staffs career or educational goals and helps you to get there.

The City of Grandview is seeking a dependable, detail-oriented Customer Service Assistant to join our License Office team.

This is a fast-paced, customer-facing position where accuracy matters. Customer Service Assistants process motor vehicle and driver license transactions, verify documentation, collect and record fees, and help customers navigate licensing requirements. Because the work involves official records, financial transactions, and personal documentation, successful candidates must be able to work efficiently without sacrificing accuracy or attention to detail.

We are looking for someone who is comfortable working with the public, can follow established procedures, stays organized when the office is busy, and understands the importance of getting the details right the first time.

This position requires flexible availability. Work schedules will vary from week to week based on staffing and operational needs and are generally created one week in advance.

Employees should be prepared to work a mix of opening, daytime, evening, and Saturday shifts and must be open to working throughout the License Office's operating hours.

License Office

Hours:

• Monday, Tuesday, Thursday & Friday: 8:00 a.m. – 5:00 p.m.
• Saturday: 8:00 a.m. – 12:00 p.m.

As a Customer Service Assistant, you will:

• Receive and review license applications and carefully verify information for accuracy and completeness.
• Issue license plates, driver's licenses, stickers, and other applicable documents.
• Assist customers with applications and explain required documentation and signatures.
• Receive and accurately record licensing fees.
• Handle cash, make change, and complete cash reports and deposit forms.
• Process transactions using computer systems and run daily activity reports.
• Review, sort, and file application paperwork and records.
• Answer telephone calls, assist customers, and route inquiries appropriately.
• Follow established procedures and direction from supervisors and senior staff.
• Perform other duties as assigned.

Accuracy is a critical part of this position. Customer Service Assistants routinely work with vehicle titles, applications, proof of insurance, identification documents, financial transactions, and other official records.

A strong candidate will be able to:

• Carefully review documents and identify missing or incorrect information.
• Enter information accurately into computer systems.
• Follow detailed…