Apartment Leasing Consultant, NRI - SS

As a team member in the Finance department at Nationwide, the opportunities are endless! You can grow and learn in diverse areas across many disciplines such as Advanced Analytics, Investments, Actuarial, Accounting, Risk Management, Critical Business Advisor, Internal Audit, and so much more. Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide Realty Investors, the real estate development affiliate of Nationwide, owns and manages a portfolio of communities in the city’s premier locations (Arena District/Grandview Yard). Our team of apartment managers and leasing agents are passionate about providing exceptional, high-touch customer service to residents and prospects, building rapport with residents, and increasing retention in the communities they serve. If you are ready to represent the quality and excellence of our neighborhoods and take pride in the buildings and surrounding mixed‑use developments, we want to know more about you!

As a Leasing Consultant, you'll work to establish relationships with prospective tenants by going above and beyond to answer questions with accurate information, filling out necessary paperwork and providing opportunities to view the property among other responsibilities. You'll work with current tenants, too, to maintain a positive relationship and encourage renewal by inquiring about repair needs and following up as needed, having a positive attitude and interest in creating a community environment.

• Handles phone inquiries and meets company goals for appointment conversion
• Greets and qualifies prospects by covering all criteria.
• Inspects models and available units every day.
• Communicates related service needs to maintenance supervisor.
• Update availability report, process applications for approvals. (e.g., credit check, rental history, etc.) Submits processed applications to the Senior Property Manager for approval. Follows up with applicant regarding status.
• Demonstrates product knowledge to prospects for all communities by communicating and selling the features and benefits; closes the sale.
• Secures new resident’s signature(s) on appropriate paperwork prior to move-in. Orients new residents to community.
• Answers questions for residents about community, repairs, rent, rules, etc.
• Prepares lease and complete appropriate paperwork and give to Financial Administration Manager for input.

May perform other responsibilities as assigned.

Reports to Senior Property Manager.

Education: High school diploma.

License/Designation/Certification: Apartment Management Designation such as National Apartment Leasing Professional (NALP) preferred.

Experience: Prior leasing or sales experience required.

Knowledge, Abilities and

Skills:

Understands and aligns with fair housing laws along with state landlord tenant law. Customer service, marketing, closing, strong communicator, ability to self‑direct.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide values.

Overtime Eligibility: Non Exempt (Eligible)

Working Conditions: Normal office environment and some weekends.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We have an array of benefits to fit your needs, including medical/dental/vision, life insurance, short and long term disability coverage, paid time off (18 days minimum per full calendar year, pro‑rated quarterly based on hire date), nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business…