Fire Alarm Technician Lead

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let’s talk about how you can join us in our mission and build your future with us!

The Alarm Technician Lead Technician at Marmic Fire and Safety is a key player in overseeing the installation, maintenance, and repair of fire and safety systems. This role includes managing a team of technicians, ensuring all technical operations are performed to the highest standards, and handling customer interactions. Additionally, the Lead Technician will be responsible for traveling to customer sites working on various types of alarm systems, including fire alarms, intrusion alarms, and monitoring systems, while providing exceptional customer service and technical support.

Team Leadership:

• Supervise, train, and mentor a team of technicians, providing ongoing coaching and support to ensure high performance and professional growth.
• Check schedules, manage supplies and equipment for field technicians, and coordinate daily activities to align with operational goals.

Technical Oversight:

• Oversee the installation, maintenance, and repair of alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications. ensuring compliance with industry standards and company policies.
• Perform and supervise routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.
• Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.

Project Management:

• Collaborate with project managers to plan and execute installation and maintenance projects.
• Travel to customer sites as needed to perform quality checks on field technicians’ work and address customer complaints.
• Review weekly job schedules and ensure all field technicians are equipped with the necessary tools and supplies.

Customer Interaction:

• Act as the primary technical contact for customers, addressing inquiries, providing technical support, and ensuring high levels of customer satisfaction.
• Respond to on-call tasks and handle vehicle-related emergencies, including facilitating repairs and purchasing job‑related equipment.

Quality Control and Compliance:

• Implement and enforce quality control procedures for fire safety systems.
• Stay updated on industry trends, codes, and regulations, ensuring compliance across all technical and cleaning tasks.

Documentation and Reporting:

• Maintain accurate records of service activities, including installation reports, and maintenance logs.
• Prepare and present detailed reports on project progress, system performance, and any issues or recommendations for improvement.

Process Improvement:

• Identify opportunities for improving technical processes and service delivery.
• Collaborate with other departments to enhance operational efficiency and effectiveness.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Minimum of 5 years of experience in fire and safety systems installation, maintenance, and repair, with a proven track record of leading technical teams.
• Strong knowledge of fire safety regulations, system components, and…