Customer Service Manager

Overview

With roots that go back to 1982, Fruit Smart has decades of experience in the fruit industry, and still maintains a strong “can do”, customers’-oriented attitude. The company has grown from a small entity to what it is today, thanks to quality products and excellent customer service, because of this we are looking at adding the position of Customer Service Manager to our Sales Support Team.

The ideal candidate must have strong interpersonal skills, experience in leading a customer service team, a positive attitude, and a desire to be part of a successful and growing team. The Customer Service Manager will lead the sales support team. This position is responsible for maintaining high customer retention, as well as developing standards for the team, by identifying and implementing best work practices.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction and loyalty.

• Analyze information and trends, apply critical thinking, and recommend action plans
• Interact with other company departments in a professional manner
• Identify opportunities to update and improve customer service procedures and make recommendations to the VP of Sales or other appropriate staff
• Enforce company policies and procedures
• Perform other related duties and procedures

• Possess strong verbal and written communication skills
• Ability to work independently and ability to function at a high level within a team environment
• Excellent computer skills including a strong working knowledge of Microsoft Word, Excel and Outlook
• Strong customer service skills with the ability to interact well with a diverse group of customers
• Good analytical and problem-solving skills
• Must be detail oriented possessing the ability to perform multiple tasks
• Ability to work flexible hours if needed
• Strong decision-making skills
• Ability to coach and mentor customer service representatives

• Bachelor’s degree preferred
• Proficiency in Microsoft Office Suite is required
• At least five years of customer service experience required
• Previous experience in a supervisory role is required

• Mid-Senior level

• Full-time

• Other

• Food and Beverage Services

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