Client Retention Manager - Farmers Insurance

Customer Retention Manager | Farmers Insurance

Looking to grow your career with a company that values client relationships and service excellence? Farmers Insurance is seeking a dedicated and customer-focused Customer Retention Manager to support our top-rated agency.

In this role, you’ll be the primary point of contact for existing clients, ensuring their insurance needs are met with care, accuracy, and proactive support. If you enjoy helping people, solving problems, and building lasting connections, this role is ideal for you.

At Farmers Insurance, we’re committed to protecting what matters most to our clients—while also helping our team members reach their full potential. We foster a supportive, collaborative workplace that values expertise, initiative, and personal growth. As part of our team, you’ll gain access to professional training, mentorship, and opportunities to advance your skillset and career.

As a Customer Retention Manager, you will:

• Build strong relationships with existing clients through consistent and attentive service

• Assist customers with policy updates, billing questions, claims support, and coverage reviews

• Conduct regular outreach to ensure client satisfaction and retention

• Identify opportunities to offer additional coverage that meets client needs

• Provide accurate information about insurance products and maintain compliance with industry standards

• Manage client interactions through CRM systems, ensuring timely follow-up and documentation

• Collaborate with other team members to support agency goals and deliver a seamless client experience

The ideal candidate will demonstrate a passion for helping others and a commitment to delivering excellent client service.

Preferred Skills & Experience:

• 1+ year of customer service, account management, or insurance experience

• Excellent verbal and written communication skills

• Strong problem-solving ability and attention to detail

• Friendly, positive attitude with a professional mindset

• Ability to prioritize tasks and manage time effectively

• Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain)

• Bilingual abilities a plus

As a Customer Retention Manager, you’ll enjoy:

• Competitive base compensation with performance incentives

• Paid training and continuing education opportunities

• Opportunities for professional growth within the agency

• Flexible scheduling options (may include hybrid flexibility)

• Supportive, team-focused culture that values results and relationships

• Paid time off, holidays, and recognition programs

• A well-known brand with a longstanding reputation for excellence

Joining our Farmers Insurance agency as a Customer Retention Manager is more than a job—it’s a chance to empower and protect the people we serve every day. If you're ready to make a meaningful difference and grow your career along the way, we’d love to hear from you.

Apply today to take your next step with Farmers Insurance.