Office and Care Team Manager

Overview

Senior Helpers of Greater Grand Rapids is an independently owned and operated franchise of SH Franchising

LLC servicing the western and northern suburbs of Grand Rapids, MI. Since 2005, Senior Helpers has been a trusted leader of in‑home senior care with over 400 locations nationwide. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. Our services range from companion and personal care to specialized support for those with chronic conditions such as Parkinson's, dementia, and Alzheimer’s.

We are excited to be opening our doors in February of 2026. As we are getting started from the ground up, our goal is to build a strong foundation for our operations. As our first and most impactful role, we are seeking our first Office and Care Team Manager to join us in this journey, growing and partnering with us as we establish our presence.

Our Office and Care Team Manager will play an integral role by providing comprehensive administrative and operation support, as well as training and overseeing of the caregiving staff. This position supports caregivers by managing office operations, coordinating schedules, maintaining compliance records, and handling internal communications. The Office and Care Team Manager is a proactive problem‑solver with strong organizational skills who helps ensure a high standard of service delivery and care quality across the company.

This role is a full‑time, exempt position, with a starting annual salary of $50,000 (based on applicable skills and experience).

• Growth – We are building from the ground up and want individuals eager to grow and shape the future of the company.
• Autonomy – We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety – We provide an engaging workday that uses your various skill sets to avoid monotony.
• We offer the following benefits:
  Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, and a Great Selection of Voluntary Benefits.

• Foster effective communication with clients, families, caregivers, and other stakeholders, ensuring all communication is sent in a timely manner according to policy.
• Answer and screen incoming phone calls in a pleasant, courteous manner to maintain strong client relations.
• Provide after‑hours caregiver phone support on a rotational basis.
• Manage client leads in the Contact Manager, including data entry, assessments, and record‑keeping.
• Prepare and send client welcome packets and prospect information to all new and potential clients.

• Schedule and coordinate caregiver staff based on assessment and care plan information; promptly address staffing conflicts minimizing impacts to client services.
• Oversee caregiver performance management through coaching, training, and, when necessary, corrective action. Adheres to appropriate human resource practices and employment law compliance standards.
• Visit clients and caregivers as needed to gather feedback and develop plans to improve client services and caregiver job satisfaction.

• Verify caregiver data post‑hire; input information into home care software.
• Organize and reconcile timesheets against the scheduling calendar, noting and addressing any discrepancies and any significant changes to client status.
• Manage staff onboarding and training programs.
• Support HR functions, including employee benefits administration and workplace culture maintenance.

• Collaborate with management to forecast staffing needs and plan recruitment strategies.
• Conduct full‑cycle recruiting, including applicant screening and interviews.
• Develop onboarding programs to ensure proper orientation and training for new hires.
• Maintain an active pipeline of potential hires and track recruitment metrics for process improvement.

• Perform general office functions such as data entry and file maintenance, ensuring organization and accessibility.