Pro Customer Service​/Sales

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive store sales. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, they help ensure every Pro customer’s project is a success.

Collaboration is key as team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations.

• Seniority Level: Not Applicable
• Employment Type: Full-time
• Job Function: Other
• Industry: Consumer Services
• Location: Grandville, MI

This position is open to qualified candidates with a customer-focused mindset and a passion for sales. Applications are evaluated on a rolling basis with a preference for candidates who can demonstrate experience in retail or customer service, product knowledge, and the ability to meet sales targets.