HM Sales Advisor RiverTown Crossings

Overview

Job Description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and the omnichannel experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

• Retain and share service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in relevant onboarding, introduction processes and trainings for your role and future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Uphold and follow best practice for in-store omni services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support with opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role

• As a Sales Advisor, you are passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You are communicative, creative, curious, motivated, flexible, decisive and action-oriented
• You enjoy working in a collaborative and dynamic environment
• You have sales experience in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation and disability
• We are a values-driven organization guided by our seven values that have been part of our success for over 75 years
• You'll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities
• We are an inclusive company where you're encouraged to be yourself at work
• You will have access to a large global talent community with opportunities for career growth
• We support your overall wellbeing with benefits including health insurance, wellness and family support programs, company-matched retirement plan, paid leave, and paid time off including a community day
• You can express your personal style with our employee discount at H&M, & Other Stories, and COS

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensatio…