Sales Advisor - RiverTown Crossings

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales and Profit

• Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Keep up to date with fashion scene, trends, styles, brands, products, competitors and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

• Share service, fashion and store operations knowledge with colleagues
• Follow procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introductions and trainings relevant for your role and future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain best practice for in-store omni services and in-store tech services/tools
• Support with opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and are inclusive and equitable
• We are a values-driven organization guided by seven values
• Access to Colleague Resource Groups for community and networking
• Inclusive company where you can be yourself at work
• Access to a large global talent community for career growth
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and a community day
• Employee discount at H&M, Other Stories, and COS

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associate Pay Rate $13.00 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company’s discretion.

** The posted compensation range has been assessed as accurate at the time of posting. The range may be modified in the future and actual pay may differ based on qualifications.

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