Customer Service Advisor

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Locations:
Across Regional UK Sites | Full-time - Grangemouth

Salary Range: £22,000 £ 26,500 + Paid Overtime + Comprehensive Benefits + Career Development

A role with purpose. A team with pride. A future with opportunity.

At a time when meaningful work and long-term career prospects matter more than ever, our client is proud to offer opportunities for individuals at every stage of their customer service journey. Whether youre just starting out, returning to the workforce, or looking to step into a more senior, impactful position were growing their team and wed love to hear from you.

Our client believes that great customer service begins with great people and thats why theyre investing in talent at all levels. Our roles span from entry-level to senior positions, each offering structured support, room to grow, and the chance to make a real difference to both customers and colleagues.

This is more than just a customer service / call centre job. Its a stepping stone to a rewarding career in a supportive, high-performing environment. You'll work with a purpose-driven team that values your input, recognises your efforts, and champions your success.

• Being the first point of contact for customers via phone, email, or digital platforms
• Handling queries about orders, deliveries, billing, product updates, and service requests
• Managing complex or sensitive enquiries with care, discretion, and ownership
• Working with internal teams to coordinate solutions and improve customer outcomes
• Supporting teammates, sharing knowledge, and contributing to a positive team culture
• Identifying opportunities for service improvements or process enhancements
• Participating in quality reviews, coaching sessions, or team initiatives

Every team member plays a part in delivering reliable, thoughtful support that truly makes a difference.

Were Looking For Individuals Who Are

• Passionate about helping others and solving problems
• Excellent communicators with a calm, professional manner
• Comfortable using digital systems and handling real-time queries
• Highly organised with a keen eye for detail
• Team-oriented, adaptable, and willing to learn
• Experienced in customer-facing roles whether in contact centres, customer service centres, retail, hospitality, call centres, or similar

Whether youre applying for your first service role or bringing years of experience to the table, what matters most is your mindset and motivation.

Our Client Dont Just Hirethey Invest. Youll Benefit From

• Competitive salaries starting from £24,000 up to £26,500
• Paid overtime and flexible shift patterns
• Hybrid working options after probation based on performance
• A comprehensive six-week onboarding programme
• Ongoing coaching and access to self-development resources
• A clear pathway for career progression, including leadership training and mentoring
• Recognition for your contributions and a voice in how they improve their service

This is a place where your growth is just as important as your output.

Were helping to build something speciala team of customer service professionals who care deeply, work collaboratively, and are proud of what they do. No matter where you are in your customer service career journey, theres a place for you here.

Your future starts here.

• Entry level

• Full-time

• Customer Service

• Administrative and Support Services

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