Mgr Cash Management

Reports to the Director of Cash Management. Manages the daily operations, accounting controls, reporting, and process improvement activities of the Cash Application function. Assigned responsibilities include patient and insurance cash posting, electronic remittance processing, lockbox activity, deposit and posting reconciliation, unapplied cash resolution, posting variances, and cash-related revenue cycle controls.

Provides leadership for the organization’s cash application processes and serves as a liaison among Revenue Cycle, Finance, Treasury, Information Systems, banking partners, and other stakeholders to ensure patient revenue cash is recorded completely, accurately, and timely. Establishes and monitors internal controls, productivity and quality standards, staff development, reconciliation processes, and technology improvements that support accurate financial reporting and effective revenue cycle operations.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

Manages the daily activities of the Cash Application team by:

• Scheduling, assigning, and monitoring staff workload in accordance with priorities established by the Director.
• Communicating with the Director regarding operational concerns, control issues, backlogs, staffing needs, and other potential problems.
• Recruiting, screening, interviewing, selecting, evaluating, coaching, and, when necessary, disciplining assigned staff.
• Preparing and conducting performance reviews and providing ongoing feedback related to productivity, quality, accuracy, and job performance.
• Providing technical guidance and assistance to staff and ensuring a comprehensive orientation for new associates.
• Planning and coordinating ongoing job-related education, cross-training, and competency development.
• Developing short- and long-term goals, productivity measures, quality indicators, and action plans for assigned areas.
• Verifying payroll-related information and maintaining appropriate staffing coverage.
• Ensuring compliance with organizational policies, regulatory requirements, and established internal controls.

• Managing and overseeing the accurate and timely posting of patient, insurance, EFT, lockbox, credit card, and other patient revenue payments.
• Overseeing electronic remittance processing and automated posting functionality, including exception identification and resolution.
• Monitoring posting volumes, timeliness, accuracy, backlogs, unapplied cash, remits received without corresponding cash, and cash received without remittance detail.
• Ensuring posting variances, payer recoupments, reversals, offsets, unidentified receipts, and other exceptions are researched, documented, resolved, or escalated within established time frames.
• Providing ongoing support for cash application systems and coordinating resolution of functional or interface problems.
• Ensuring documentation supporting cash posting and deposit activity is complete, accurate, retained, and accessible for review.
• Coordinating with Patient Accounts and payer follow-up teams when payment application issues affect patient or insurance receivable balances.

• Overseeing daily, weekly, and monthly reconciliation of payment posting activity to bank deposits, lockbox files, EFT activity, merchant activity, deposit files, remittance records, and applicable clearing accounts.
• Reviewing reconciliations and supporting work papers for accuracy, completeness, reasonableness, and timely…