Field Service Engineer granger

Experience Level: All Experience Levels

Experience Required: 2 Years

Education Level: All Education Levels

Job Function: Engineering

Industry: Packaging and Containers

Compensation: $71,000 - $90,000

Total Positions: 2

Visa Sponsorship Eligibility: No

Job Title: Lead Field Service Engineer

Type: Direct Hire

Compensation Range: $75k - $85k based on experience and how it directly relates to this role

Job Summary: BPI makes packaging machines. The end customer needs support when they break or would like assistance changing some functionality. This position is responsible for responding to client emails and calls to assess their needs and provide assistance. This often means traveling out to the customer's location to perform work directly on the machine (approx 50-60% of the time in the role is travel).

This person is looked at as vital by the customer and is a partner in profitability, so a great working relationship between engineer and customer is formed. This role can also help suggest other products or additional services and earn 1% commission.

• Setting up, fine-tuning, programming additional logic, and performing F.A.T's on each new project
• Responding to customer service calls & maintenance promptly and effectively
• Automating & integrating industrial packaging machinery that includes VFFS & HFFS Baggers, Scales Systems, Check-Weighing Systems, Metal Detection, V. X-Ray Detection, In-Line Conveyor Systems, Print Systems, Conveying systems, etc.
• Performing maintenance repairs, system overhauls, and troubleshooting on existing equipment
• Capturing customer information to complete invoicing
• Logging all customer calls & activity, and tracking all expenses incurred in the delivery of the service.

• $50 per diem in cash
• Flies out of South Bend for easy drive, parking, and departure
• Flexibility on travel dates
• Internal travel assistant available for booking and changes
• Avoiding travel over the weekend to keep everyone home with family

Company benefits sheet will be provided shortly.

Company truck provided to travel to work sites.

1% commission on recommended parts if purchased and installed.