Family Medicine Computer Support Coordinator

Family Medicine Computer Support Coordinator

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Direct message the job poster from Beacon Health System

The Information Systems Support Specialist provides technical, data, and systems support for the Family Medicine Residency Program and Family Medicine Center. This role ensures the reliability of computer and handheld technologies, maintains critical residency software platforms, supports end users with training and troubleshooting, and contributes to program operations through data management, reporting, and digital content development.

• Manage, implement, and maintain computer and handheld hardware/software for faculty, residents, and clinical staff.
• Support the Residency Management System, ERAS, evaluation databases, and other program-related information systems.
• Troubleshoot hardware, software, EMR, and network issues; coordinate with Information Systems as needed.
• Train users on technology platforms, software applications, and system workflows.
• Maintain and update program databases, schedules, and reporting tools; generate reports, charts, and analytics.
• Produce digital content, including program brochures, presentations, newsletters, and website updates.
• Assist with audiovisual equipment and technology support for conferences, meetings, and candidate interview sessions.
• Provide technology support to the Family Medicine Center, including forms, templates, and data-driven tools.

• Associate’s degree in Computer Science or related technical training required.
• 2–3 years of experience in computer operations, technical support, or information systems.
• Strong working knowledge of PC and handheld technologies, software applications, basic networking, and data security principles.
• Experience with user support, system troubleshooting, and database management.
• Excellent communication, problem-solving, and organizational skills.

You will play a key role in supporting a dynamic academic and clinical environment, directly enabling the training and development of future physicians. This position offers a mix of technology management, user support, and operational impact within a mission-driven healthcare organization.

Mid-Senior level

Full-time

Information Technology

Hospitals and Health Care