Technical Support Specialist

About the Role

Beacon Health System is hiring a Technical Support Specialist I to provide installation, maintenance, and troubleshooting of personal computer and server equipment across the organization.

• Install and replace PC and server hardware and software.
• Verify new computer systems are functioning correctly and provide basic training to end users.
• Maintain documentation according to departmental policies.
• Diagnose and resolve PC-related problems by contacting end users and, if necessary, coordinating with outside vendors.
• Reimage computer hardware and maintain related records.
• Install, configure, and troubleshoot printers and printer-related network issues.
• Provide excellent customer service and maintain high customer satisfaction.
• Maintain records, reports, and files as required and assist in the care of department facilities, equipment, and supplies.
• Perform any additional job-related duties as assigned.

• Mission: Deliver outstanding care, inspire health, and connect with heart.
• Values: Trust, Respect, Integrity, Compassion.
• Service Goals: Personally connect, keep everyone informed, be on the team.

• Attend and participate in department meetings.
• Complete mandatory education and annual competencies within established time frames.
• Maintain current BCLS (CPR) and other certifications as required.
• Adhere to regulatory agency requirements, survey process, and compliance.
• Work overtime or additional shifts when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• Associate’s degree in Computer Science, Management Information Systems, or a computer‑related field (or equivalent coursework).
• Preferred experience using computer hardware and software applications pertinent to Beacon Health System.

• Technical knowledge of computer operations.
• Installation skills for PC/server hardware and software.
• Organization and time‑management skills to prioritize requests.
• Ability to work independently and proactively in a team‑oriented environment.
• Strong analytical, problem‑solving, and detail‑orientation skills.
• Interpersonal and written communication skills at all staff levels.

• Office environment with frequent computer use.
• Fast‑paced environment requiring prioritization to meet deadlines.
• Flexible schedule, including on‑call, to meet departmental needs.

Ability to sit, stand, and walk for prolonged periods.
• Lift, hold, and carry objects weighing up to 50 pounds.
• Use common computer hand tools.