Systems Analyst IV; Hybrid

Reports to the Application Manager or Director. Responsibilities are the coordination and leadership of assigned computer applications for defined support areas, including specialized applications and areas that are more unique in nature and skillset. This includes project planning, analysis, implementation and support. Performs general consulting and serves as a liaison with all Beacon Health System end-user departments as required. Leads development of solutions requiring analysis and research.

Leads support of existing computer applications/systems, which includes: troubleshooting, training for end-users, conducting quality assurance and maintaining computer system security. Ability to handle the most complex issues. Provides training and acts as a mentor to other Systems Analysts. Perform project management for small to large projects. Utilizes process improvement techniques.

Reports to the Application Manager or Director. Responsibilities are the coordination and leadership of assigned computer applications for defined support areas, including specialized applications and areas that are more unique in nature and skillset. This includes project planning, analysis, implementation and support. Performs general consulting and serves as a liaison with all Beacon Health System end-user departments as required. Leads development of solutions requiring analysis and research.

Leads support of existing computer applications/systems, which includes: troubleshooting, training for end-users, conducting quality assurance and maintaining computer system security. Ability to handle the most complex issues. Provides training and acts as a mentor to other Systems Analysts. Perform project management for small to large projects. Utilizes process improvement techniques.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Manages ongoing support of more than one application/system in accordance with established departmental policies and procedures.
• Leads system tests and analyzing test results.
• Analyzes complex situations or data by reviewing identifiable factors.
• Prepares specifications for new systems, projects or enhancements with end-users and information system staff as necessary. This may require coordination across different groups.
• Manages small to mid-size projects and teams.
• Develops and maintains documentation according to established departmental policies and procedures.
• Follows established standards, methodologies and procedures to ensure quality work product is produced.
• Serves as a liaison and facilitator with Beacon Health end-user departments who utilize software programs by recommending solutions or alternatives to meet end-user department's needs or to help end-users perform their jobs better:
• Facilitates business process redesign and documentation.
• Actively identifies and develops solutions that will meet the end-user department's needs in the most effective and efficient manner.
• Acts as a liaison with and advocate for the end-user department. Facilitates the flow of information between end-user and information systems departments.
• Communicates verbally (by phone and in person), in writing and visually observing keyboard and printed representations of issues or requests.
• Actively performs troubleshooting activities in order to…