Manager Access Services

Overview

Reports to the Director, Patient Access. Manages the daily operations of the registration area of Beacon Health System, representing the Registration Department and promoting understanding of the registration function through communication with team members and outside organizations such as physician offices. Provides staff support and technical assistance to ensure an efficient registration process.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust;
  Respect;
  Integrity;
  Compassion.
• SERVICE GOALS:
  Personally connect;
  Keep everyone informed;
  Be on their team.

• Managing the day‑to‑day activities of the Registration staff, resolving staffing‑related problems, and ensuring an efficient registration process, high‑quality customer service, and smooth patient flow.
• Providing operational support and working with associates to determine patient liability and identify potential financial problems.
• Providing technical support by maintaining an advanced understanding of the registration process in the various hospital financial applications, the scheduling system, and the clinical application.
• Acting as a resource person and role model for team members.
• Providing effective training (and retraining if necessary) using an educational format that improves associates’ work performance and skills.
• Communicating regularly with associates to ensure they have the information regarding operational practices and procedures needed for effective job performance.
• Working with the Information Systems Department to develop reports that facilitate proactive access to patient accounts and follow‑up processes.
• Facilitating the investigation of, and response to, inquiries and/or concerns received.
• Developing and maintaining effective working relationships with other departments.
• Administering and implementing departmental and BHS policies/procedures and standards as needed.
• Maintaining the current policy/procedure manual and communicating procedural and informational changes relative to the functions of the Department.
• Assisting the Director with the development of the Department’s annual operating budget and monitoring reports to detect and correct budget variances.

• Providing professional leadership and managing the Department; performing additional duties and providing staffing support during periods of high‑volume workload.
• Managing work schedules and vacation requests to meet Department and staff needs while ensuring a balanced workload.
• Carrying a pager and accepting calls from staff during non‑work hours regarding staff absences and work‑related problems.
• Conducting monthly staff meetings.
• Preparing and conducting periodic performance reviews for associates.
• Providing coaching and counseling for associates; collaborating with Human Resources on corrective disciplinary action and recommending discharge of associates when appropriate.
• Participating in the maintenance, development, and updating of the Hospital’s information systems, including testing, training, software upgrades, and conversions.
• Managing projects to ensure adherence to timelines (and budgets, where applicable) and providing updates to the Director as necessary.
• Assisting the Director with the development of operational plans and strategic planning (both short‑term and long‑term).
• Assisting with recruiting, interviewing, selecting, and hiring staff, ensuring each new employee receives a comprehensive orientation.
• Developing new policies and procedures in coordination with other Beacon departments and facilitating the online policies/procedures for the Department.

• Understanding and complying with policies/procedures and practices related to departmental operations.
• Identifying, documenting, and reporting errors, discrepancies, and problems (including those with potential organizational risk factors) to the appropriate Risk Management staff.
• Attending internal and external meetings and seminars to serve as a technical resource and assisting the Director in providing skill development…