System Director of Process Improvement
Listed on 2026-01-12
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Management
Healthcare Management, Operations Manager
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The System Director of Process Improvement, reports to the Vice President of Process Improvement. The Director will be responsible for leading and aligning enterprise-wide performance improvement initiatives in support of “One Beacon” operational excellence. This role manages and coordinates large-scale, cross-functional strategic projects designed to enhance operational, clinical, and business outcomes. The Director oversees the application of Lean and Six Sigma methodologies to reduce waste, minimize process variation, and sustain measurable improvements across the organization.
Serving as a trusted advisor and change agent, this position partners closely with executive, operational, and clinical leaders to ensure improvement solutions are effectively implemented, tracked, and embedded throughout the enterprise.
- Mission:
We deliver outstanding care, inspire health, and connect with heart. - Values:
Trust, Respect, Integrity, and Compassion. - Service Goals:
Personally connect, keep everyone informed, and be on their team.
- Partnering with senior clinical and operational stakeholders to identify, evaluate, and prioritize high-impact improvement opportunities.
- Managing project selection and scope to ensure alignment with organizational and clinical strategies while maintaining momentum and speed of change.
- Conducting comprehensive assessments of existing processes, workflows, and tools to uncover inefficiencies and areas for innovation.
- Championing the use of data-driven decision making, metrics, and performance analytics to support problem-solving and outcome measurement.
- Leading cross-functional teams through structured Lean/Six Sigma initiatives that improve quality, safety, access, patient experience, and financial performance.
- Designing and implementing systems of accountability that preserve gains and support long-term sustainment.
- Establishing clearly defined, outcome-based metrics critical to the success of each initiative.
- Facilitating complex analyses to determine root causes and develop actionable, sustainable solutions.
- Driving standardization and knowledge transfer across multiple departments and service lines.
- Developing training programs, tools, and resources to build internal capabilities in performance improvement disciplines.
- Integrating current and emerging technologies—including AI, automation, and advanced dashboards—to support scalable improvement efforts.
- Encouraging innovative approaches that modernize reporting, analytics, and process redesign.
- Serving as a resource to leaders and associates on issues related to safety, quality, waste reduction, and engagement.
- Participating on committees and governance groups as assigned.
- Completing special projects and additional job-related duties as directed.
- Drives Results:
Achieves objectives despite obstacles or competing priorities. - Customer Focus:
Builds strong relationships and delivers patient- and leader-centered solutions. - Instills Trust:
Earns confidence through transparency, integrity, and authenticity. - Collaborates:
Develops partnerships to accomplish shared goals. - Communicates Effectively:
Conveys information clearly through multiple communication channels tailored to diverse audiences.
The Director complies with all Beacon Health System requirements, including:
- Participation in departmental meetings and accountability for disseminated information.
- Completion of mandatory education, competencies, and employee health standards within established time frames.
- Adherence to policies, universal precautions, ergonomic practices, and regulatory…
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