Service Manager

icon Mechanical is seeking qualified professionals to join our Service
tea m. We are a full-service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. icon is IMI’s original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education.

icon has the capacity to perform projects where the mechanical portion can be $100's of millions to build.

icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. icon was recently recognized as one of the Top 50 Fastest-growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest-growing Mechanical Construction Companies in the United States
.

We are currently looking for a Service Manager to join our Service team located at our headquarters in Granite City, IL
. Our ideal candidate for a Service Manage
r is someone with 5+ years of experience who has the skills to effectively manage a team and department.

• Leading and supporting HVAC technicians to ensure they meet service demands effectively while maintaining high customer satisfaction.
• Identifying and generating additional service opportunities, promoting and expanding maintenance agreements, and estimating bids for contract work.
• Collaborating with dispatch to optimize technician scheduling based on skill level, efficiency, and training needs, while ensuring timely procurement of necessary parts.
• Providing clients and company leadership with key project updates, including estimated job completion times, labor hours, and materials used or needed.
• Maintaining strong communication with vendors and factory representatives to address warranty concerns, product recalls, and equipment performance issues.
• Implementing ongoing training programs to enhance HVAC technicians’ skills in preventative maintenance, troubleshooting, safety protocols, and company policies.
• Ensuring service vehicles are properly maintained and utilized efficiently to support field operations.
• Directing and overseeing the Service Sales Manager, implementing strategies to expand preventive maintenance revenue and focusing the sales team on key market segments.
• Working closely with Service Administration to ensure accurate and timely delivery of reports and invoices to customers.

• 5+ years of HVAC management experience or an equivalent combination of relevant experience and education.
• Strong communication, interpersonal, and analytical skills, with a positive and professional attitude.
• In-depth expertise and hands‑on knowledge of HVAC and refrigeration systems.
• Proven track record as a high performer with a strong work ethic and the ability to inspire pride in craftsmanship within the team.
• Strong technical aptitude, with a solid understanding of local codes and the ability to efficiently utilize resources to resolve challenges.
• Exceptional leadership abilities, fostering team productivity, maintaining high‑quality work standards, and handling conflict with diplomacy and professionalism.
• Highly organized and detail‑oriented, with the ability to manage multiple tasks, projects, and assignments effectively.

• Salary Range: $105,000 - $155,000
• Employee Stock Ownership Program
• Experience based salary
• Discretionary Annual Bonus
• Health Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Tuition Reimbursement Program
• Employee Assistance Program

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.