Crane Field Service Technician III

Crane Field Service Technician II

Join Mazzella Companies as a front‑line Overhead Service Technician with direct customer contact. Technical and people skills are essential for effective customer relationship management and decision‑making.

• Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager)
• Plan and execute maintenance and repairs on all types of crane & hoist systems
• Respond to emergency breakdown callouts—including after‑hours and weekend availability—directed by the service supervisor
• Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root cause of equipment malfunctions and establish necessary repairs using visual inspections, testing procedures and appropriate equipment
• Maintain a basic understanding of all OSHA, ANSI, CMAA and other industry codes and regulations; obtain specific regulations upon request
• Apply knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements
• Complete daily paperwork accurately and completely (time tickets, service reports, inspection reports, expense reports and sales lead generation forms)
• Review repairs with the customer and obtain their signature on the daily service report to confirm acceptance of work performed
• Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.)
• Keep a proper stock level of inventory and line‑stock items on the service vehicle
• Maintain a stock of appropriate forms and literature on the service vehicle and utilize the proper documentation used by the service department
• Maintain a professional appearance and image at all times
• Communicate regularly with the local office; call in at least once per day to the service supervisor
• Exhibit excellent people skills to communicate with inter‑company personnel and customers and promote strong customer relationships
• Maintain the Quality Assurance Standards
• Collect, develop and formalize information for proposals of replacement and repair opportunities and forward to the Service Supervisor or Service Manager
• Keep training assignments current
• Perform other duties as assigned

A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.

• At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience
• Experience with industrial HVAC controls and automation
• Previous overhead crane service experience preferred but not required
• Willingness to stay educated in the crane industry; service techs must be computer literate and technologically savvy as cranes become increasingly sophisticated
• Valid driver’s license in good standing that meets company requirements
• Heavy lifting/pulling (minimum 75 lbs.) typical of this type of work due to nature of duties
• Ability to work at heights greater than six feet above the ground
• Service technicians’ standard schedule is 40 hours per week but must be able to work varied hours, overtime and on‑call as required to meet customer needs
• Minimal travel required
• Solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual and planning skills
• Excellent math skills and overall PC literacy (Microsoft Office)
• Detail oriented, self‑motivated and disciplined with the ability to multi‑task
• Successfully complete a criminal background check, physical, drug screen and E‑verify

At Mazzella, we’re more than just a company – we’re a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.

• Team‑Oriented Environment:
  Collaboration and support from colleagues who genuinely care about your success
• Work‑Life Balance:
  Real…