Crane Service Technician

Brief Description
The Crane Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.

• Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager).
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
• Respond to emergency breakdown call outs as directed by the service supervisor, including after‑hours and weekend availability.
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine root causes for equipment malfunctions and establish necessary repairs using visual inspections, testing procedures and appropriate equipment.
• Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA and other relevant codes or regulations pertaining to the crane service industry.
• Possess proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements.
• Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports and sales lead generation forms.
• Review all performed repairs with the customer and obtain their signature on the daily service report to confirm acceptance of work.
• Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.).
• Keep a proper stock level of inventory and line stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and utilize the proper documentation and forms used by the service department.
• Maintain a professional appearance and image at all times.
• Maintain regular communication with the local office and/or call in at least once per day to the service supervisor.
• Deliver excellent people skills to communicate with inter‑company personnel and customers, promoting strong customer relationships.
• Maintain the Quality Assurance Standards.
• Collect, develop and formalize information for proposals of replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

Education
A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.

• At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience is required.
• Industrial HVAC Controls and Automation knowledge.
• Previous overhead crane service experience preferred but not required.
• Willingness to stay educated in the crane industry; must be increasingly computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements.
• Heavy Lifting/Pulling (minimum 75 lbs) is generally a part of this type of work.
• Ability to work at heights greater than six feet.
• Service techs’ standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on‑call as required.
• Minimal travel required.
• Strong written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual and planning skills.
• Excellent math skills and overall PC literacy (Microsoft Office).
• Detail oriented, self‑motivated and disciplined with the ability to multitask.
• Must successfully complete a criminal background check, physical, drug screen and E‑Verify.

Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

• Team‑orie…