Sales Administrator

Job Title: Sales Administrator

Location: Grantham, Lincolnshire

Salary: Up to £28,000 per annum

Experience: Sales administration experience desirable

An established manufacturer within the construction industry is looking for a highly organised Sales Administrator to join its team in Grantham.

This is a varied role supporting the wider sales function with everything from processing orders and responding to customer queries through to maintaining CRM information and liaising with internal teams.

You’ll be joining a business that works with contractors, developers, engineers and design consultants across the UK, with a strong focus on customer service, product availability and technical support.

Working closely with the sales team, you will be responsible for:

• Providing day-to-day administrative support across the sales function.
• Responding to incoming customer enquiries and ensuring queries reach the right person when required.
• Processing customer orders and raising the relevant documentation.
• Maintaining accurate information across CRM and Qload systems
  .
• Building and maintaining positive relationships with customers.
• Liaising with credit control and transport teams regarding customer orders.
• Keeping customers updated on shortages, deliveries and ongoing orders.
• Providing accurate project and order updates when requested.
  
  Supporting with invoice queries.
• Recording customer complaints and ensuring they are passed to the appropriate person for resolution.
• Promoting the wider range of concrete products available.
• Supporting the wider team with additional administrative requirements when needed.

We’re looking for someone who is confident dealing with customers and enjoys working in a busy, organised environment.

You should be able to demonstrate:

• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Good working knowledge of Microsoft Excel, Outlook and Word
  .
• A methodical approach to resolving customer and order queries.
• The ability to prioritise several tasks at the same time.
• Confidence working independently while remaining part of a wider team.
• A proactive and motivated approach to your work.

Previous business or sales administration experience
, experience within a manufacturing environment or experience using CRM systems would be advantageous.