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Technical Support

ERP SaaS Service Delivery Leader – Customer Success

Job in Grantham, Lincolnshire, NG31, England, UK
Listing for: Khaos Control Solutions Ltd
Full Time position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 GBP Yearly GBP 100000.00 125000.00 YEAR
Job Description & How to Apply Below
An award-winning ERP SaaS provider in Grantham seeks a Service Delivery / Customer Support Manager to lead customer service and support teams, ensuring high levels of satisfaction and performance. You will influence product decisions, handle escalations, and improve service processes. Ideal candidates have experience in SaaS and proven leadership skills. The role offers hybrid working, an annual bonus, and clear progression opportunities within the company.
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