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Head of Customer Experience & Service Delivery; ERP SaaS
Job in
Grantham, Lincolnshire, NG31, England, UK
Listed on 2026-02-19
Listing for:
Prescriptionbluegrass
Full Time
position Listed on 2026-02-19
Job specializations:
-
Customer Service/HelpDesk
Technical Support -
IT/Tech
Technical Support
Job Description & How to Apply Below
A leading ERP SaaS provider in Grantham is seeking a Service Delivery / Customer Support Manager. This role involves leading customer service teams and ensuring high satisfaction rates. You will own customer onboarding and handle escalations, working cross-functionally to improve service standards. The ideal candidate has experience in SaaS or ERP environments and is comfortable driving change in a fast-paced setting.
Competitive salary and bonus with a hybrid working model offered.
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