Network and Systems Technician; level 2-3

Network and Systems Technician (level 2-3)

Have a diploma of vocational studies in computer science and experience in network and systems management? Enjoy problem-solving and working with customers? We have the ideal position. Send us your application now!

Valmetal has a policy of non-discrimination in hiring.

• Provide service and support to users of office automation software and information systems, and handle IT requests from staff members
• Provide service and support to the production team on computer and network systems, including system enhancements
• Ensure the optimal use of existing technologies, maximize their efficiency, and ensure their evolution
• Prioritize IT requests from users and meet deadlines
• Ensure the availability, operation, maintenance, security, and development of IT infrastructure, including the telecommunications network, computer equipment, information systems, office software, Internet services, and the central telephone system
• Support and advise the company's various customers in analyzing their needs, recommend solutions and technological orientations, and ensure their integration
• Ensure data and software security
• Monitor operating system and software updates
• Prepare and maintain automation plans for IT systems management, including workstations, user accounts, etc.
• Define, monitor, and ensure compliance with standards
• Configure, install, and maintain computer workstations (offices and plants)
• Ensure quality service for all IT operations
• Ensure the creation of procedures and documentation for our computer systems and networks
• Manage, maintain, and improve the surveillance, alarm, and telephone systems
• Closely follow new technological developments in the market
• Train users on software or work methods as needed

• Flexible schedule with work hours that support work–life balance
• Friday afternoons off year-round
• Up to 5 weeks of vacation per year, including 3 weeks starting at hiring
• Group insurance plan
• 13 paid holidays
• Retirement plan with employer contributions

• High commitment to customer satisfaction
• Able to work in a team and deal with stakeholders from different backgrounds
• Recognized for your expertise, diligence and passion
• High tolerance for stress and ambiguity
• Organized and responsible
• Quick thinking and able to solve problems quickly
• Able to learn quickly and be self-taught
• Bilingual, both written and spoken (a must)

• College diploma in computer science or related field OR equivalent with professional experience
• Minimum 1 year of IT experience with this role and associated tasks
• Experience in user support and problem-solving related to application use
• Knowledge of network protocols used to transmit and retrieve information between computers
• Knowledge of wired and wireless networks, network operating systems, and security systems
• Able to program certain task automation actions to reduce wasted time
• Knowledge of the languages used to automate tasks, extract data, etc. e.g.:
  Power Shell (asset)
• Familiarity with hypervisors and virtual machines (VMware)
• Mastery of Active Directory management, including group creation, access rights management, user creation, etc.
• Familiarity with the technologies and platforms of Microsoft Office 365, Microsoft Windows, Microsoft SQL Server, RDS, etc.

• Diversity and inclusion.
• Stimulating family atmosphere.
• Fun, dynamic, and supportive.
• Unlimited employees' recognition