Service Manager

Service Manager

Newark

£45,000 – £55,000 + benefits

The Opportunity

NEOS Engineering are working exclusively with a well-established UK machinery specialist that supplies and supports heavy plant equipment nationwide.

Due to continued growth, they are now looking to appoint an experienced Service Manager to take ownership of their service operation from the Newark depot. This role suits a hands-on leader who enjoys managing engineers, driving standards and remaining technically involved where needed.

The Role

You will be responsible for leading both field-based and workshop engineers, ensuring servicing, maintenance and repairs are delivered safely, efficiently and to a high standard. Acting as the key link between engineers, customers and senior management, you will play a critical role in aftersales performance and customer satisfaction.

Key Responsibilities

Lead, manage and support a team of field and workshop service engineers
Plan and coordinate servicing, maintenance and repair activities across customer sites and the workshop
Allocate daily workloads, prioritising jobs to meet SLAs and customer expectations
Act as the primary technical and aftersales point of contact for customers
Provide technical guidance and fault-finding support to engineers
Drive high standards of health & safety, quality and compliance
Monitor performance, productivity and job completion
Work closely with senior management to improve service delivery and customer experience
What We’re Looking For

Previous experience as a Service Manager, Service Controller, Service Supervisor, Workshop Supervisor or Senior Engineer
Strong technical background in heavy plant
Proven ability to lead, motivate and support engineers
Confident balancing hands-on technical involvement with operational management
Strong organisational, communication and customer-facing skills
Full UK driving licence
What’s On Offer

£45,000 – £55,000 salary (depending on experience)
Company vehicle
Mobile phone and laptop
Ongoing training and development
Clear progression within a growing business
Long-term, stable role with a respected machinery specialist