Retail Deputy Manager

Overview

We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion
- It All Starts With You.

18 hour contract

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become.

With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity and find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

As a Deputy Manager, you support the Store Manager to lead the team and deliver an exceptional customer experience. You help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You are a role model for the team—motivating, coaching, and ensuring every shift runs smoothly.

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions—whether it’s discovering new products they’ll love or finding the perfect gifts. By getting to know their interests, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life through everyday moments. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or love of reading.

These small interactions—often ordinary to you—become extraordinary memories for the people who walk through our doors.

Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll represent our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty through how you show up. At The Works, we are all Brand Ambassadors.

• Lead the team to deliver excellent customer service and achieve store targets.
• Own key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

As a great leader with wonderful people skills, you ll create a team that s more than just co-workers — it s a team.

• Inspire and motivate your team in line with…