Parts Advisor

Parts Advisor

Location: Grantham

Salary: £30,000 - £35,000

Hours: Monday to Friday (with occasional rota-based weekend cover)

Job Type: Permanent, Full Time

Interaction Technical are recruiting on behalf of a well-established and respected dealership group specialising in commercial vehicles, plant machinery and industrial equipment. With a strong reputation for customer service and employee development, they offer a stable working environment, long-term career opportunities and ongoing training.

Due to continued growth, they are looking to recruit an experienced Parts Advisor to join their busy parts department in Grantham.

• £32,000 - £38,500 basic salary
• Enhanced holiday allowance
• Company sick pay
• Company pension scheme
• On-site parking
• Ongoing training and development
• Career progression opportunities
• Long-term job security
• Supportive team environment

• Provide expert parts advice and support to both internal and external customers.
• Handle customer enquiries, orders and quotations via phone, email and face-to-face interactions.
• Process parts orders accurately and efficiently using internal systems.
• Maintain excellent customer relationships through professional service and technical support.
• Assist with stock control, inventory management and goods receipting.
• Check deliveries against accompanying documentation and ensure parts are stored correctly.
• Support workshop and service departments with parts availability and ordering.
• Maintain accurate records and data entry across inventory systems.
• Work to departmental targets and customer service standards.

• Previous experience as a Parts Advisor, Parts Person, Parts Specialist or similar role.
• Knowledge of vehicle, commercial vehicle, HGV, plant, construction equipment, automotive or industrial parts.
• Strong customer service and communication skills.
• Good attention to detail and accuracy when processing orders and stock transactions.
• Comfortable working in a fast-paced environment and managing competing priorities.
• Computer literate with experience using stock control or parts management systems.
• Positive and professional approach to customer interactions.
• Full UK Driving Licence.

The successful candidate will be customer-focused, organised and commercially aware, with experience working within a busy parts environment. This role would suit candidates from HGV, commercial vehicle, plant, construction equipment, automotive, fleet maintenance or industrial machinery backgrounds who enjoy building customer relationships and providing exceptional service.

INDNH