Express Maintenance Advisor

JOB SUMMARY:

Are you ready to take on a role where every day presents a new challenge and every interaction makes a difference? As an Express Lube Advisor at Grants Pass Toyota, you'll be at the forefront of our dynamic, high-energy environment, where your skills and dedication are pivotal to our success. We are seeking a career-oriented individual to join our team in providing exceptional customer service.

The Express Maintenance Advisor role offers opportunities for growth within our dealership. Compensation ranges from $3,000 to $3,500 per month.

As a Grants Pass Toyota Express Maintenance Advisor, you will oversee our customers' service experiences. You'll serve as their initial point of contact, you will be knowledgeable about our service offerings and dedicated to outstanding customer care. From greeting vehicle owners on the Express Lane to guiding them through the maintenance process, our Service Advisors are adept professionals who derive satisfaction from assisting others.

Previous experience in Customer Service and or Sales in preferred.

• 401K Plan
• Vacation pay
• Medical and Dental
• PTO
• Flexible work schedule
• Opportunities for advancement

• Greet customers in express lane.
• Obtain customer and vehicle information.
• Generate repair orders based on customer maintenance.
• Review multi-point inspection with customer.
• Explain all completed work and charges to customers.
• Oversee flow of Express Lane. Ensure that customers receive prompt, courteous, and effective service.
• Other duties assigned.

• Outstanding customer service and communication skills.
• Excellent organizational skills with a keen eye for detail and the ability to manage multiple priorities effectively.
• Proven experience in a fast-paced customer service role, demonstrating exceptional problem-solving skills and resilience.
• Strong interpersonal skills and the ability to remain calm and professional in challenging situations.
• Positive attitude.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.