Dispatcher; Certified​/Lateral

Position: Dispatcher (Certified/Lateral)

MUST INCLUDE A TYPING TEST!

Must have a DPSST certification or equivalent to their state.
Salary will be based off years of service/experience!

We have excellent benefits!!!

The ability to accrue Vacation, and rollover any unused into the next year.

7 months through 12 months (1/2 to 1 year) = 6 workdays (48 hours)
From 13 through 24 months (1 to 2 years) = 96 hours/year
From 25 through 60 months (2 to 5 years) = 120 hours/year
From 61 through 120 months (5 to 10 years) = 144 hours/year
From 121 through 180 months (10 to 15 years) = 168 hours/year
From 181 months (15 years +) = 192 hours/year

Sick Leave Eight (8) hours for each month worked

12 Paid Holidays a year.

Outstanding medical, dental, and vision plans to fit your needs.

Company matched PERS retirement.

Additional extras to fit your needs, such as Aflac, Voya, and Valic options.

Posting open until filled.

SUMMARY
This position serves as Law Enforcement Dispatcher for the Josephine County Sheriff's Office. Operates communications equipment to receive and process incoming emergency and non-emergency calls for assistance. Questions callers to determine the nature and urgency of requests for service. Following established guidelines, the telecommunicator will prioritize, initiate, coordinate and monitor police or other agency personnel response. Provides pre-arrival instructions to callers and relays current, pertinent information to units in the field.

It requires a considerable degree of initiative and independent judgment within procedural boundaries and the ability to exhibit exemplary customer service skills in all situations. Enters and retrieves data from computer programs, maintains records, data bases and prepares reports.

Dispatchers must have the ability to work effectively in both a team environment as well as independently and be flexible to accommodate for changes in call volume, multi-tasking, field activity and changing work activities. This position requires rotating shift assignments and is subject to mandatory overtime in accordance with maintaining a fully operational 24 hour facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Illustrative Only. Any single position in this classification will not necessarily involve all of the listed duties below and other positions will involve duties which are not listed. These duties represent the essential functions needed of persons in this classification.)

Operates a computer-aided dispatch system, receives emergency calls from the public requesting law enforcement assistance. Determines the nature and location of the emergency; determines priorities, and appropriate response in accordance with established procedures. Maintains contact with all units on assignments. Maintains status and location of police resources.

• Receive and process non-emergency calls for service.
• Adheres to strict confidentiality policies.
• Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
• Monitors several complex public safety radio frequencies. Operates a variety of communications equipment, including radio consoles, telephones and computer systems.
• Must be able to deal with crisis situations or hostile people on the telephone.
• Accurately enters data into Records Management system including: reports, citations, warrants, property, persons and restraining orders.
• Actively participates in data entry quality control program.
• Monitors and reports equipment performance variations or malfunctions.
• Relays and receives information from other public and private organizations; notifies or activates other service agencies including County Road Department, City and County Public Works, State Highway Department, Animal Control, and Family Counseling, etc.
• Studies and maintains familiarity with major roads, streets, industrial areas, public buildings and the general geographic locations of cities, towns, and landmarks in the response jurisdictions of Josephine County.
• Performs related duties as required or assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each…