Physical Health Analyst

All Care Health Headquarters, Grants Pass, OR, US

2 days ago Requisition

Salary Range: $21.00 To $22.00 Hourly

All Care Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

This position is responsible for delivering outstanding customer service, providing comprehensive clerical support, and assisting with various projects. This position ensures smooth departmental operations, fosters effective communication, and contributes to the overall success of the team.

• Document Management: Efficiently organize and route incoming documents to the appropriate teams or individuals, ensuring accuracy and timeliness.
• Provider Communication: Professionally and promptly respond to inquiries from provider offices via phone or email, handling authorization requests for all lines of business.
• Clerical Support: Perform a variety of administrative tasks, including creating and editing documents using Microsoft Office applications and managing photocopying, scanning, mailing, and faxing tasks.

All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education.

High school diploma or general education degree (GED) required. Associate or bachelor’s degree in healthcare administration, business, or a related field, preferred.

At least one to three months of experience in a healthcare or administrative role, preferably involving authorization processing or customer service.

Medical Administrative Assistant Certification is preferred.

• Proficiency in computer skills, particularly with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Familiarity with the healthcare industry, including its practices and operations.
• Familiarity with Coordinated Care Organizations (CCOs) or Medicare Advantage Plans.
• Solid understanding of and adherence to HIPAA regulations and best practices.
• Proficiency in service recovery and customer service standards, ensuring high-quality interactions, especially with upset customers.
• Expertise in phone customer service, including multi-line call center operations and best practices.
• Understanding the impact of implicit bias, personal identity, and power dynamics on individuals, organizations, and systems.

• Communicate effectively and professionally with team members and customers.
• Exhibit accountability, fostering trust and confidence in interactions with colleagues and customers.
• Engage positively with customers, addressing needs and resolving issues in a friendly and professional manner.
• Collaborate within a multidisciplinary and diverse team to deliver exceptional service.
• Deliver respectful and culturally aware service, fostering an inclusive environment for customers from diverse backgrounds.
• Prioritize and organize tasks efficiently to meet competing deadlines.
• Apply creativity and resourcefulness to solve emerging or unique challenges.
• Manage stress effectively and maintain composure during high-pressure situations.
• Uphold the highest standards of professionalism and confidentiality in the workplace.
• Safely and effectively meet goals while ensuring high-quality outcomes.
• Proactively seek out knowledge to understand the environment and community better.
• Reflect on and adjust behaviors to improve personal and professional growth.
• Commit to ongoing cultural awareness and…