Client Support Services Manager

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Rogue Community College welcomes applications for a full-time Client Support Services Manager.

The Manager of Client Support Services oversees the daily operations of the client support team, ensuring the efficient and effective delivery of technical and customer service to internal and external users. This position provides leadership and direction to staff, develops and implements support processes, and monitors service performance to maintain high levels of client satisfaction. The role collaborates with Information Technology leadership and cross-departmental stakeholders to align support services with institutional goals, resolve complex service issues, and promote continuous improvement in client experience and operational efficiency.

Review of applications is scheduled to begin 12/1/2025.

Rogue Community College is a rewarding workplace where our employees enjoy helping others transform their lives through education. For the last 50 years, RCC has served as an important economic engine for the Southern Oregon community. With three unique campuses in Grants Pass, Medford and White City, Rogue is a comprehensive public community college serving about 14,000 individual learners, or 5,700 FTE, each year.

We are committed to hiring a diverse faculty and staff who uphold our mission, vision and values.

Southern Oregon's beautiful Rogue Valley offers vibrant cultural and recreational opportunities along with friendly people and a mild climate. Conveniently situated along Interstate 5, the Rogue Valley is home to Southern Oregon University, the Oregon Shakespeare Festival, the Britt Music & Arts Festival and a wonderful menu of restaurants, wineries and breweries. Outdoor recreation enthusiasts will enjoy the Valley's plentiful opportunities for hiking, cycling, rafting, fishing, camping and golfing as well as easy access to Crater Lake National Park, the Oregon Caves and the scenic Oregon and Northern California coast.

RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain a diverse workforce that includes members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

In addition to rewarding career opportunities, RCC offers an excellent comprehensive benefits package to employees and eligible dependents. The following core benefits are made available through the Oregon Educators Benefit Board (OEBB): complete employer-paid health insurance packages, employer-paid group life and AD&D insurance, optional life and AD&D insurance, long and short-term disability insurance, long-term care insurance, employee assistance program, individual offerings from AFLAC and Colonial, flexible spending accounts, and health savings accounts.

Additional benefits include generous paid leaves, tuition waivers, and on-campus wellness activities. Qualifying employees will contribute to the Public Employee's Retirement System (PERS) and have the opportunity to enroll in optional 403(b) and 457(b) deferred compensation plans.

This is a full-time Exempt/Managerial (100%, 246 days/year) position in the Information Technology Services department. Starting compensation will be based on Grade J of the 2025-26 salary schedule, in accordance with initial placement per the current Management, Administrative, and Confidential Employee Handbook. Consideration will be given to related experience and educational achievement but generally not expected to exceed the midpoint of the range.

• Education – An Associate’s degree in Business Administration, Management, Communications, Computer Science, or a related field.
• Experience – Four (4) years of progressively responsible experience in client support, information technology, or customer service operations, including at least two (2) years in a supervisory or lead capacity.

Only degrees received from an…