HVAC Service Manager

* HVAC Service Manager
* If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

* Rogue Valley Heating, Cooling, & Electrical
* Rogue Valley Heating, Cooling, and Electrical (a subsidiary of Advantage Services Group, LLC) is looking for a HVAC Service Manager to join our growing team.

We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Rogue Valley Heating, Cooling & Electrical, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service.
Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way!

* Summary:

* The HVAC Service Manager leads staff members who install, repair and maintain HVAC systems. This manager routinely works directly with service and installation technicians, dispatch personnel, other managers, and Leadership team to ensure customer satisfaction while meeting departmental and company goals and objectives. Presenting yourself as a senior company representative, the HVAC Service Manager often communicates directly with customers for top-tier customer satisfaction, vendors and suppliers to ensure accurate communication of job or project status and requirements.

* Compensation:* $100 - $120k Annual Salary

* Schedule:

* Monday – Friday

* Work Location:

* Grants Pass, OR

* Benefits:
* · Company paid Medical

· Company paid Dental

· Company paid Vision

· Company paid Emergent Medical Transport program

· Life Insurance

· 401k with company match

· Paid PTO

· Bonus programs, for eligible positions

· Company vehicle and gas card, for eligible positions

* Responsibilities, include but not limited to:
* * Hire, train, and supervise HVAC technicians.

* Motivate and develop the service team, ensuring they are skilled and engaged.

* Evaluate performance, provide feedback, and address issues.

* Collaborative work with Call Center Manager and staff for planning and scheduling service calls, ensuring efficient allocation of resources.

* Develop and implement service standards and procedures.

* Ensure that materials and equipment are ordered and dispensed for scheduled jobs.

* Manage and track service records, ensuring accurate documentation

* Maintain strong relationships with clients, addressing concerns and ensuring satisfaction.

* Enhance customer experience by capturing key information and sharing it with technicians.

* Manage budgets for service operations.

* Monitor expenses and ensure profitability.

* Possess a strong understanding of HVAC systems and equipment.

* Be able to diagnose problems and recommend solutions

* Communicate clearly and effectively with technicians, clients, and other stakeholders.

* Identify and resolve issues promptly and efficiently.

* Qualifications:

* · Valid and insurable driver’s license with clean driving record.

· Additional on-the-job training provided.

· Have verifiable work history and references.

· Strong and successful management experience.

· Strong understanding of HVAC systems and equipment.

· Ability to motivate, train, and supervise a team.

· Able to communicate professionally, clearly, and concisely with other team members of all departments, management, and customers in person, by phone and email.

· Ability to lift 50 pounds, climb stairs and ladders, and work in small spaces.

· Must be highly motivated, detailed oriented, able to multi-task, be highly skilled in problem solving and accurate resolutions, have a keen sense of urgency, be flexible, and demonstrate the ability to follow through on tasks timely and effectively.

· Have a great attitude that blends well with a fast-paced, goal-driven environment.

· Must be punctual with a clean presentation of them self and be prepared to work every day to provide reliable support for your team with excellent timeliness and attendance.

Our…